Shipping Policy

At JOIS BOUTIQUE LA MODA ACTUAL LLC, we’re committed to delivering your jewelry safely, quickly, and with the utmost care. Every order is carefully packaged and shipped using trusted carriers to ensure a smooth and reliable delivery experience—because your jewelry deserves to arrive beautifully and on time.

Order Processing Time

All orders are processed within 0 to 2 business days (Monday to Saturday). Orders placed after our daily cut-off time of 5:00 PM (EST) will be processed on the next business day.

Please note that orders are not processed or shipped on Sundays or public holidays.

Shipping Time & Delivery Estimates

Once processed, orders are shipped via our Free Shipping method and typically arrive within:

  • Transit Time: 3 to 5 business days

  • Total Delivery Time: 3 to 7 business days (processing + transit)

Delivery times may vary depending on your location and external factors beyond our control (such as weather conditions or carrier delays).

Shipping Location

We currently ship within the United States only. At this time, we do not offer international shipping.

Shipping Charges

We proudly offer Free Shipping on all orders. There are no additional shipping fees at checkout for standard delivery.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. This allows you to monitor your shipment directly through the carrier.

If you do not receive a tracking email within 2 business days of placing your order, please contact us for assistance.

Delivery Issues or Delays

If your package is significantly delayed or marked as delivered but not received, please contact us as soon as possible so we can assist you in locating your shipment.

Damaged Packages

If your jewelry arrives damaged, please follow these steps:

  • Take clear photos of the damaged item and packaging

  • Contact our customer service within 7 days of delivery

  • Send the photos along with your order number to: [email protected]

Without photographic proof, we may not be able to offer a refund, replacement, or store credit.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

If your order has not yet been shipped and you need to update your address, please contact us immediately.

Contact Information

For any questions or concerns regarding shipping, feel free to contact us:

JOIS BOUTIQUE LA MODA ACTUAL LLC
Website: https://joisboutique.com/
Phone: +1 (610) 829-9903
Email: [email protected]
Physical Address: 456 Northampton St, Easton, PA 18042

Business day: Monday-Saturday: 10:00 AM–8 :00 PM (PST)
Sunday: Closed

Response time: Our customer service team answers all inquiries within 24 hours.