Order Cancellation Policy

At JOIS BOUTIQUE LA MODA ACTUAL LLC, we understand that sometimes you may need to modify or cancel your jewelry order. Please review our cancellation policy below to ensure a smooth experience.

Order Cancellation Timeframe

You may cancel your order within 30 minutes of placing it by contacting us via email at [email protected].

After this time frame, your order may already be processed and prepared for shipment, and cancellation may no longer be possible.

Refund Processing for Canceled Orders

If your order is successfully canceled within the allowed time, your refund will be processed to the original payment method.

Please allow up to 7 business days for the refund to reflect in your account, depending on your payment provider.

Order Already Shipped

If your order has already been shipped, it cannot be canceled.

However, you may still be eligible to return the item in accordance with our Return & Refund Policy after receiving it.

Incorrect Shipping Address

If you have entered an incorrect shipping address, please contact us immediately.

  • If your order has not yet been shipped, we may be able to update the shipping address without canceling the order.

  • If your order has already been shipped, please contact us as soon as possible, and we will assist you based on the situation.

Please note that address corrections are handled on a case-by-case basis.

Contact Information

If you need assistance with canceling or modifying your order, please contact us:

JOIS BOUTIQUE LA MODA ACTUAL LLC
Website: https://joisboutique.com/
Phone: +1 (610) 829-9903
Email: [email protected]
Physical Address: 456 Northampton St, Easton, PA 18042

Business day: Monday-Saturday: 10:00 AM–8 :00 PM (PST)
Sunday: Closed

Response time: Our customer service team answers all inquiries within 24 hours.